Your business depends on the ability of your employees to sell.  Dr. Newton will focus on :

• Identifying the importance of exceptional guest service
• Understanding that guest service starts with quality leadership
• Participating in customer service activities from the reservation to the evaluation
• Finding, training, evaluating, and retaining  customer service employees
• Turning guests into sales people
• Handling guest service challenges
• Developing service goals that assure repeat business and loyal guests

Why do some people have very successful careers and are constantly receiving pay raises and promotions? Why are so many people absolutely miserable at work? Why do some have outstanding job skills and abilities but they are stuck in low paying, dead end jobs? 

These questions and more will be answered in this very important seminar. This highly entertaining and interactive presentation will show students how to develop:

1. Skills that are desired by potential employers
2. A marketing plan that will impress recruiters
3. Career strategies that are imperative in finding and starting a great career

Do you want to be happy in your job and make a lot of money?  Attend this seminar!

Unfortunately, some employees are not really excited about improving their performance on the job. Dr. Mark Newton will discuss in his seminar how to create a learning environment that will encourage employee development. Yes, they will actually get excited about learning! So if you know someone or work with someone who hasn’t learned anything since the Hoover Administration, don’t miss this seminar. We will show you how you can develop a learning organization and leadership skills that will help attract and keep employees.

It does get frustrating!  The employee that you knew was going to be an all-star just quit.  Just look at Dr. Newton’s hairline and you can tell, he has suffered right along with you.   There is good news!!  After spending over 20 years studying, consulting and speaking to clients about this massive epidemic, Dr. Newton will give you a lot of practical solutions that will help you find, grow and keep productive employees.  Studies have shown that the biggest challenge executives are facing is workforce development and the turnover of employees.   This highly interactive seminar will help solve your employee retention issues.